Release of Information Tech I

Release of Information Tech I

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Release of Information Tech I - Physicians East PA, Arlington

We are looking for an exceptional Release of Information Tech I to join our family! 

Physicians East, PA is a multi-specialty, multi-campus group based out of Greenville, NC offering a wide range of specialties.  In addition to primary care the practice offers pulmonary and critical care medicine, rheumatology, dermatology, oncology, endocrinology, cardiology, obstetrics and gynecology, gastroenterology, surgery, urology, and urgent care.  Our 102 providers and over 600 employees provide services for thousands of patients in a 29-county region.  Our specialists are on staff at ECU Health, a 900+ bed, level one trauma center and the primary teaching hospital for the East Carolina University Brody School of Medicine (ECU-BSOM).  

Some of the benefits you will enjoy at Physicians East! 

• Comprehensive Medical and Prescription Drug Plan
  • Reduced co-pays for those that utilize Physicians East Medical Providers!
  • Convenient onsite employee pharmacy that offers reduced co-pays!
• Dental insurance
• Vision insurance
• Critical illness, and other supplemental insurance plans available with payroll deduction!
• Employee assistance program at no cost to employee and covered dependents! 
• Competitive long-term and short-term disability plans! 
• Life insurance provided at no cost to the employee with options to purchase additional protection for you and your family!   
• 401(k) with generous company matching contributions! 
• Profit Sharing Program! 
• Flex Spending Account
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Generous PTO program to provide our employees with essential work/ life balance! 
• Paid holidays in addition to accrued PTO!
• Convenient parking onsite and close to where you work!  
• Employee Discounts Programs to save you money!
• Banking and Mortgage discount programs to help you with home ownership!

About the Role:

We are looking for an employee who would be responsible for facilitating the appropriate release of information from the medical record within the guidelines of North Carolina statutes, HIPAA, and Physicians East P.A. policy regarding release of medical information.

Supervision Received: 

Reports to the Health Information Supervisor; Health Information Services Manager; Operations Director.  

Supervision Exercised: 

None.

Typical Physical Demands: 

Requires prolonged standing or sitting.  Requires frequent bending, stooping, or stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.

Typical Working Conditions:

Normal office environment.

Responsibilities:

• Responsible for the release of confidential information to authorized sources.  This is a key job responsibility in that extensive knowledge of legal requirements is necessary along with knowledge of policies and procedures regarding the release of confidential information.
• Process patient requests for records as a priority.  Standard is to process and complete all requests received within 8-10 business days.  Processes subpoenas, handles court orders and communicates with Risk Management, judges, attorneys, and others as needed to complete records.        May require taking records to the Courthouse. 
• Responsible for documenting releases/disclosures in the electronic medical record by utilizing the appropriate form component.        
• Responsible for calculating the charge for medical record requests and adding the encounter and charge to the practice management system.  
• Assists Management with processing HIPAA requests according to established guidelines within appropriate time frames.

• Works with and greets the public regarding requests for information, i.e., families, insurance agents, third party payers, attorneys, and physicians.  Staff is available and able to discuss issues regarding requests with all requestors.   Handles all calls in a friendly and professional manner.
• Assists staff and providers with release of information questions.
• Receives/verifies requests and makes computer inquires to determine accurate patient information, dates of service and medical record numbers.
• Review appropriateness and completeness of requests and validates authorizations for release.  
• Provides appropriate notification regarding status of specified requests via form component created in the electronic medical record.
• Keeps track of information requested by customers.
• Takes necessary actions to assure that all documentation is accounted for prior to releasing.
• Answer telephone and assists requestors as needed in a friendly and professional manner.  Reviews all telephone requests for validity prior to release.
• Conducts appropriate follow-up for outstanding requests and provides feedback via interim reply letters to requestors, as needed.
• Processes electronic requests via the patient portal, approved third party portals or PE approved software. 
• Fills out disability forms/letters for Cardiology, Dermatology, Pulmonary, Rheumatology, Endocrinology and Winterville.  
• Confronts all work with a positive attitude and has basic knowledge of other areas within the organization.
• Participates in educational activities, as necessary.
• Maintain a team approach with staff and patients.
• Performs other duties, as requested by the Supervisor.

 Location & Commitments:

FT/PT/Temp/PRN role based at our Greenville location, Monday-Friday, 8a.m. – 5 p.m.

Overtime may be required to ensure patients are taken care, tasks are completed, and calls are returned in a timely manner.

Weekend work is rare but can occasionally be necessary.

Candidate Requirements:

Experience as a Medical Assistant is preferred with background in completing form requests - or - a high school education (associate degree preferred) with a minimum of two years of experience in a medical record setting or similar health care environment. Strong verbal, interpersonal and written communication skills; strong organizational skills; detailed oriented. Must also be able to work well under stress, tight deadlines, and fast-paced environment. The ability to interact effectively with physicians, mid-level providers, clinical and non-clinical employees as well as the public and outside offices is paramount.

  Key Skills and Personal Characteristics:

• Ability to form positive and collaborative relationships with all levels in the organization.
• This position requires strong organizational and excellent communication skills as well as being highly motivated and detail oriented.
• Must have a strong sense of team commitment, which includes meeting deadlines, punctuality and excellent follow-through and feedback.
• Must display a high level of integrity and initiative.
• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Ability to identify trends and address process variances as changes occur within the organization and within the external environment.
• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
• Quality and Quantity —the individual demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.  Meets productivity standards and completes work in a timely manner.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

Affirmative Action/EEO Statement:

Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email careers@physicianseast.com

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.