When possessing the proper skills and knowledge, your organization’s supervisors will be key drivers of business results and your best defense against employee lawsuits. A supervisor who does not have the proper training and learning transfer will fail to inspire employees to sustainable, high-level performance, and puts the company at risk of a lawsuit through poor managerial practices and the inability to create a positive work environment.
This two-day program will help first time supervisors and managers establish a strong foundation for success. It starts with a self-assessment to identify strengths and important areas for growth.
The focus will then turn to basic supervisory skill building, and strategies for building trust, communicating effectively, motivating and recognizing employees, delegating, and managing conflict. Each attendee will also develop action plans to transfer lessons and skills learned directly back to their job.
Who Should Attend
Supervisors and managers new to supervision or with less than one year of experience
Learning Objectives
At the end of the course, participants will be able to:
Define your role as a supervisor
Avoid common pitfalls of new supervisors
Develop SMART goals for your employees
Delegate effectively
Apply listening and questioning skills
Effectively deliver your message to different communication styles
Apply a model to effectively manage conflict
Provide specific outcome-based feedback
Identify appropriate and effective strategies to motivate staff
Topics Covered
Effective Supervision
Building Trust and Credibility
Planning Your Team's Goals and Objectives
Delegating
Fundamentals of Effective Communication
Managing Conflict
Motivation and Feedback